Customer Care

NSW Liquor Licence 770016450

It is an offence to purchase liquor from this website if you are under the age of 18 years. It is an offence to sell or supply to or to obtain liquor on behalf of a person under the age of 18 years. It is an offence if delivery of any liquor sold by The Australian Wine Centre by internet, telephone, facsimile, or mail order is received by a minor. It is an offence to misrepresent your age in order to purchase liquor for either yourself or a minor under the age of 18. You remain bound by all applicable liquor laws in your country, state or territory in conjunction with your use of this website. 


Secure Transactions

We offer Credit Card processing and Direct Deposit. Credit Card payments are made directly through SecurePay's 128 bit SSL Encryption software to ensure your personal details are kept safe. None of your payment details are stored, this ensures you will be happy with your transaction.


Delivery Policy 

It is the customer’s obligation to enter the correct delivery address details at time of ordering. If the wrong address is entered, there may be delays in delivering your order or it may result in the loss of the order altogether. We are not obliged to re-send the order to the correct address at our expense. 

For international deliveries, importation taxes and duties may apply. These vary from country to country and are the responsibility of the customer/recipient.  

For international deliveries, an Estimated Time of Arrival will be quoted at the time of purchase. However, due to international customs there may be occasions when the order does not arrive in the specified timeframe. We will always do our best to keep you informed of any foreseeable delays. 

It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the freight company to ensure delivery occurs as soon as possible. 

Please note that if an item has been lost in transit, a replacement will not be dispatched immediately but only when we have concluded if and why the order is missing. Without limiting the operation of any other Terms and Conditions herein, the customer agrees that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. 

We generally quote 7-10 days for international delivery, though there may be some variation. Please be aware that for US orders, the delivery estimate is four to six weeks due to the extensive paperwork and cross checking demanded by the US importation departments.


Refund Policy 

If a customer receives a product that is not what was expected we will replace the item or refund the value with in 7 days. It is the customer’s responsibility to send the item back to our postal address in its original unopened, undamaged condition with own postage charges.

Privacy Policy

We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. We will not sell or reveal our database of customer details or details about customers to a third party. Any and all of the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law. 

We may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce of apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our users or others.

When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfil your order successfully. It also helps us in maintaining your account. 

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use our website. 

Your Consent 

By using our website, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Payment Methods

Credit / Debit Cards

Offline Payments